Terms & Conditions
Whilst every care is taken to ensure the safety of both you and your dog whilst attending classes or private lessons with Cranbourne Dog Training School (CDTS), please note that no responsibility can be accepted by us for any injury to yourself or your dog, or any sickness or disease contracted by your or your dog, including whilst in the hall or car park.
CDTS must be made fully aware of any characteristics of your dog(s) which need to be known for handling and care of the dog(s) and safety of the trainer and assistants. We reserve the right to remove from class any dog that we feel is unsuitable for a class situation, including excessive barking or aggression shown towards people or dogs. If this is the case, we are happy to offer help via private lessons instead to help you overcome any problems you may be having. The number of private sessions offered is at our discretion.
If you own a banned breed Pitbull type, Japanese Tosa, Dogo Argentino or Fila Braziliero you need to abide by the legal requirements which are that the dog is neutered, microchipped, kept on lead and muzzle, third party insurance and provide copy of Certificate of exemption.
Refunds and Cancellations
CLASSES. Should you decide to cancel your course we would ask for as much notice as possible. All course refunds are at our discretion and all will incur a handling fee of £5. Courses cancelled 7 days or less before the start of the course will only be refunded if we can fill the space and will incur a £15 handling fee. If we cannot fill the space a refund will not be given. If for some reason, you are unable to complete your course, we only give refunds if your dog has become ill or passed away. Sadly, this does occasionally happen and we will refund the remainder of the course with no handling fee. If your dog is ill, we may request a letter from your vet before processing a refund. If you are unable to complete the course due to other reasons, we offer private lessons instead. These will be handled on a case-by-case basis and the number of lessons offered is at the discretion of CDTS.
PRIVATE LESSONS. Any lesson cancelled with less than 24 hours notice will not be eligible for a refund. Any lesson taken beyond a 8 mile radius of RG42 is likely to incur a travelling cost.
Courses have to be paid for in advance, we cannot reserve your place without payment. This also applies to private lessons.
From time to time we would like to use photographs and/or videos taken in classes or in workshops to promote CDTS on social media and to be used on the CDTS website. Please let us know if you’d rather we didn’t do this.
Please do not attend class or your private lesson if you have a temperature or feel unwell. Masks may have to worn if government guidelines suggest this.While every effort is made to ensure our clients and trainers are safe, we cannot take responsibility should you contract Covid-19.
I confirm that by enrolling on dog training course(s)/private lesson(s) with Cranbourne Dog Training School, I understand that no responsibility can be accepted by CDTS for any injury to myself or my dog, or any sickness or disease contracted by either myself or my dog whilst in the hall or car park. I understand that if I develop any COVID 19 type symptoms I will not turn up for the class and will inform CDTS as soon as possible.
Cranbourne Dog Training School will make all reasonable endeavours to run courses in a safe and professional manner at all times and in accordance with veterinary advice (where applicable) and good practice. Cranbourne Dog Training School has public liability and general insurance suitable for dog training, private lessons and behavioural consultations. Any physical activity can have risks, however remote. Cranbourne Dog Training School activities are entirely at the risk of the participant. Neither Cranbourne Dog Training School nor its individual instructors or helpers, nor the owners or landlords of our training venues, accept any responsibilities, whatsoever, for any injuries or losses sustained which are not covered by Cranbourne Dog Training School insurance. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.
Note: for any CDTS courses you attend you will be asked to confirm that you accept these Terms and Conditions. CDTS have the right to amend Terms and Conditions and pricing without prior notice.